| At tonerfair we believe good communication
plays a vital role in creating a long lasting business
relationship with our customers. Our customer care personnel
are standing by to assist you in any way possible and
make sure your shopping experience with us is a pleasant
one. We encourage your comments and feedback and stride
to respond within 24 hours. |
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| How to contact us: |
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| You can send us an inquiry by filling
out an inquiry form or email us at info@tonerfair.com |
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Our telephone and fax numbers:
Toll/Fax: 1-800-965-8801
Local: 925-736-3000
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| Shopping at tonerfair: |
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| We understand that your time is valuable;
therefore we have made the registration process at our
site a simple one. Please make sure to register and create
a new account the first time you log in to our site (Goto
“My Account” tab). On your subsequent visits
to our site you can simply log into your account, purchase
products and take advantage of other benefits such as
checking your order status, tracking your order. |
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| You can also place your order via email,
fax, and telephone. |
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| Shipping process at tonerfair: |
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| Once you have completed your online
order an automated email will go out verifying that your
order was received and is being processed. A second e-mail
which contains a tracking number goes out at the time
of shipping. In the case of any changes to your shipment,
during the time your order is being fulfilled, we will
keep you informed by sending you an email or contacting
you by phone. |
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| If you would like to check the status of your order
you may call or email us at any time. |
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| Q & A: |
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| Question: What is OEM? |
Answer:
OEM (Original Equipment Manufacturer) ink and toner cartridges
are the same ones that come with your laser printer. They
are generally manufactured by the company that makes the
printer. |
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| Question: What is a compatible cartridge? |
Answer:
Compatible/Refurbished/Remanufactured Ink and Toner Cartridges are previously used Ink
jet cartridges or laser toners which have been restored
at a third party company (not by the original manufacturer).
With these compatibles the empty core or shell of the
cartridge is reused to rebuild the cartridge. For the
toner cartridges, the most important part of the cartridge,
the OPC drum is usually replaced with a brand new part.
All other components are usually replaced with brand new
parts. The final products are then put to a rigorous quality
testing in order to meet or exceed the quality of the
same product offered by the original equipment manufacturer.
At tonerfair.com our compatible products are backed by
a 100% satisfaction guarantee. |
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| Question: Does recycling help the environment? |
Answer:
Although it is impossible to completely stop the cycle
of adding cartridges and toners to the waste stream, we
can try to cut down by using the recycled/compatible cartridges
and toners. More than 300 million plastic cartridges and
toner shells end up in our landfills and landfills all
around the world every year according to industry sources.
Every cartridge that is rebuilt and reused is one less
going to the landfills and one less that needs to be produced,
hence saving energy and contributes less pollution to
our environments. |
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| Question: Are prints from the compatible
cartridges have a lower quality than the original cartridges. |
Answer:
Like with any other product, different quality levels
exists here however, that does not mean that only printer
manufacture’s cartridges can provide the quality
you require. Many of our compatible products conform to
high quality standards and will provide such quality that
will match or exceed our customer expectation. You owe
it to yourself to check out the benefits that compatible
cartridges can provide for you and your business. |
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| Question: Will using a compatible or
remanufactured cartridge void my printer warranty? |
Answer:
No. According to the Magnuson-Moss Warranty Improvement
Act, printer manufacturers cannot void your warranty because
you use a cartridge or refill kit manufactured by someone
other than the printer manufacturers themselves. |
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| MAGNUSON-MOSS WARRANTY IMPROVEMENT
ACT |
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United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties
15 Section 2302 |
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(c) No warrantor of a consumer product
may condition his written or implied warranty of such
product on the consumer's using, in connection with such
product, any article or service (other than article or
service provided without charge under the terms of the
warranty) which is identified by brand, trade or corporate
name; except that the prohibition of this subsection be
waived by the commission if:
1) The warrantor satisfies the Commission that the warranted
product will function properly only if the article or
service so identified is used in connection with the warranted
product, and
2) the Commission finds that such a waiver is in the public
interest. |
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